Skip to main content
Skip Navigation LinksHome > FAQs
American University |Athletics Ticketing

American University |Athletics Ticketing

FAQs and Information


  • Students: Undergraduate, graduate, and WCL free with AU ID
  • Youth Rate: 17 years of age and below
  • Senior Rate: 65+ years of age
  • Veterans and Military: Free Admission to all AU Athletics regular season events with Military or VA identification'
  • Visiting team seating at Bender Arena is located in Sections 116, 117, 118, and 119 for Men's and Women's Basketball. For Volleyball and Wrestling in sections 101, 102, and 103.

AU Ticket Office

The American University Ticket Office is located in Bender Arena. Regular business hours are Monday through Friday, 10:00 a.m. to 5:00 p.m.

Gameday Office Hours
The ticket office and will call operations will open 60 minutes prior to tipoff for all Volleyball, Wrestling, and Men’s and Women’s home games and closes at halftime.

Will Call

All ticket orders placed via or by phone will be left at Will Call.

A photo ID will be required to receive the tickets. Tickets cannot be left in Will Call under more than one name. Fans wishing to leave tickets for family and friends can do so at Will Call. The ticket office will not be responsible for any drop off will call that cannot be found.

Will Call tickets may be picked up prior to the game day at the main ticket office Bender Arena during normal business hours. Will Call will open 60 minutes prior to game time on game days.

Group Tickets

AU offers special discounts for groups of 10 or more who are interested in attending an AU athletic event. If you are part of a company, organization, school, or other large groups, we invite you to join us for a fun group outing at one of our home games.

To receive tickets by mail, orders must be placed at least seven (7) business days prior to the game. Orders placed after the seven day deadline may be picked up at Will Call with a photo ID on or before the day of the game.

Group tickets must be ordered in advance of the event and these prices are not available at the ticket window on the day of the game. For more information on group seating and ticket rates, please contact the AU Athletics Ticket Office at 202.885.TIXX.


The AU Athletics Ticket Office accepts MasterCard and Visa for all ticket orders. Checks made payable to AU Athletics will also be accepted for season ticket and advanced group orders only. Cash is accepted for walk-up sales at the ticket office. All orders will have a processing fee assessed. All sales are final. No refunds or exchanges are allowed. Checks will not be taken as form of payment during the event.

Lost Tickets

The AU Athletics Ticket Office is not responsible for any tickets that are lost.

As a service to our season ticket holders, duplicates may be obtained by contacting the AU ticket office located in Bender Arena. The season ticket holder must be present to have duplicate tickets issued. No third parties will be issued duplicates for someone else's season tickets. Please contact the ticket office if you have any questions regarding lost or destroyed tickets.

Refund Policy

No refunds, exchanges or cancellations are permitted unless we are unable to fill your order. Refunds will not be granted due to a game date or time change.

Tickets are still valid since the game is still in progress, just delayed. No refunds of tickets will be issued.

Re-Scheduled Games
Tickets are still valid and will be used for admittance once new game date has been determined. If a person cannot attend the re-scheduled game, then he/she may exchange his/her ticket for any future game based on availability. Tickets may be exchanged at the Athletics Ticket Office. No refunds will be issued.

Refunds will not be issued for season tickets. The season ticket price is less than the face value of individual game ticket prices, therefore no refund will be issued. No refund will be issued for complimentary tickets.

Accessible Seating

Accessible seating is limited. If you need accessible seating, please contact the AU Athletics Ticket Office as soon as possible prior to the day of the game. Orders will be filled on a first-come first-served basis. Requests must be made at least 24 hours in advance.


Parking is available and free of charge on weekdays after 5 p.m. and all day on weekends in the garage attached to Bender Arena.

Prohibited Actions and Items

AU reserves the right to remove any object from spectators if deemed inappropriate or unsafe. The following actions and items are prohibited inside Bender Arena and are causes for removal and no refunds:

  • Smoking
  • Throwing or kicking objects
  • Disorderly conduct (i.e. abusive language toward coaches, student-athletes, officials or spectators; fighting; public intoxication; standing or sitting in aisles, ramps or walkways)
  • Outside food or drinks
  • Glass bottles or containers
  • Video cameras
  • Laser pointers
  • Sticks, poles or similar objects that can be used as a weapon
  • Weapons of any kind including those carried with permit
  • Fireworks
  • Artificial noisemakers (i.e. air horns, thunderstix, musical instruments, whistles, or any other item used to make artificial noise)
  • Please place all trash into trash receptacles and help keep our arena clean.


Everyone age four (4) years and older must have a ticket. Any child three (3) and under must sit in the lap of the parent or guardian and may not occupy a seat.



American University Athletics Ticket Office
Bender Arena, Rm. 230
4400 Massachusetts Avenue, NW
Washington, D.C. 20016


Call: (202) 885-TIXX (8499)
Fax: (202) 885-3029

Animals On-Campus Policy

In order to promote a safe, non-threatening and healthy work environment for the members of the University community and to protect the University’s physical assets, American University prohibits animals in campus buildings or on athletic fields.

To read the full policy click here.

Food and Drink Policy For Bender Arena

Food and Drink Policy: No outside food or drink is permitted for all Bender Arena events!